DropNPickUp · Resources
Help, guides, and the small print.
Everything you need to use DropNPickUp confidently — whether you're posting your first job, driving your hundredth, or running a business account.
Get started
How it works
The two-sided flow — post a job, get matched, track the driver, sign for delivery.
Read the walkthroughFAQs
The questions we get asked the most — pricing, matching, what's allowed, what happens if something goes wrong.
Browse FAQsWhere we operate
We launch region by region — London, the South East, the East of England today. Anywhere else? Tell us and we'll assess.
Service areaGuides
Will my sofa fit? How to measure furniture for delivery
How to measure a sofa and your doorways, hallways and stairs before delivery day — including the diagonal-depth trick and what to do when it won't fit.
Read the guide2-man delivery vs man and van: which do you need?
When a single driver is enough and when you need a 2-person crew: weight thresholds, stairs, awkward items, and what each option costs.
Read the guideHow long does furniture delivery take in the UK?
Same-day and next-day furniture delivery timings in the UK: what's realistic for local, regional and national moves, and what actually affects the schedule.
Read the guideMoving furniture into storage: how to prepare
How to prepare furniture for storage: cleaning, disassembly, wrapping materials that don't trap moisture, stacking order, and why an itemised inventory matters.
Read the guideFor drivers, businesses + safety
For drivers
Sign up, upload your documents for verification, and start seeing jobs near you. Tiers, reliability scoring and the free-MOT perk are explained in your dashboard once you're live.
Become a driverDriver Agreement
What we expect of every driver: reliability, breakdown and can't-continue obligations, how partial pay works, insurance, and contractor status.
Read the agreementMerchant Agreement
For merchants storing stock with us for fulfilment: goods & data, storage, charges and billing, returns, and liability.
Read the agreementBusiness Account Terms
For business accounts: credit wallet, team members, recurring jobs, invoices, and your responsibilities.
Read the termsLabour-Supply Agreement
For businesses booking day-rate drivers: driver status (IR35), on-site duties, charges, cancellation, and liability.
Read the agreementFor businesses
Business credit, team accounts, Companies-House verification, and how to onboard your back-office.
Business overviewTrust + safety
Every driver is ID-checked. Live tracking, proof of delivery with photo + signature, and a one-tap report-an-issue flow on every job.
Acceptable useSupport + legal
Contact support
Email the team — UK-based admins triage within 24 hours. For job-specific issues, use the Report an issue button on the job page.
Get in touchLegal
Terms of Service, Privacy Policy, Cookie Policy, and Acceptable Use — all in one place.
Read the legalsStill can't find what you need?
Drop the team a line at support@dropnpickup.com and we'll get back to you. For anything about an active job, use the Report an issue button on the job page — it routes straight to an admin.