DropNPickUp · Resources
Help, guides, and the small print.
Everything you need to use DropNPickUp confidently, whether you're posting your first job, driving your hundredth, or running a business account.
Get started
How it works
The two-sided flow: post a job, get matched, track the driver, sign for delivery.
Read the walkthroughFAQs
The questions we get asked the most: pricing, matching, what's allowed, what happens if something goes wrong.
Browse FAQsWhere we operate
We launch region by region: London, the South East, the East of England today. Anywhere else? Tell us and we'll assess.
Service areaGuides
Will my sofa fit? How to measure furniture for delivery
How to measure a sofa and your doorways, hallways and stairs before delivery day, including the diagonal-depth trick and what to do when it won't fit.
Read the guide2-man delivery vs man and van: which do you need?
When a single driver is enough and when you need a 2-person crew: weight thresholds, stairs, awkward items, and what each option costs.
Read the guideHow long does furniture delivery take in the UK?
Same-day and next-day furniture delivery timings in the UK: what's realistic for local, regional and national moves, and what actually affects the schedule.
Read the guideMoving furniture into storage: how to prepare
How to prepare furniture for storage: cleaning, disassembly, wrapping materials that don't trap moisture, stacking order, and why an itemised inventory matters.
Read the guideFor drivers, businesses + safety
For drivers
Sign up, upload your documents for verification, and start seeing jobs near you. Tiers, reliability scoring and the free-MOT perk are explained in your dashboard once you're live.
Become a driverDriver Agreement
What we expect of every driver: reliability, breakdown and can't-continue obligations, how partial pay works, insurance, and contractor status.
Read the agreementMerchant Agreement
For merchants storing stock with us for fulfilment: goods & data, storage, charges and billing, returns, and liability.
Read the agreementBusiness Account Terms
For business accounts: credit wallet, team members, recurring jobs, invoices, and your responsibilities.
Read the termsLabour-Supply Agreement
For businesses booking day-rate drivers: driver status (IR35), on-site duties, charges, cancellation, and liability.
Read the agreementFor businesses
Business credit, team accounts, Companies-House verification, and how to onboard your back-office.
Business overviewTrust + safety
Every driver is ID-checked. Live tracking, proof of delivery with photo + signature, and a one-tap report-an-issue flow on every job.
Acceptable useSupport + legal
Contact support
Email the team. UK-based admins triage within 24 hours. For job-specific issues, use the Report an issue button on the job page.
Get in touchLegal
Terms of Service, Privacy Policy, Cookie Policy, and Acceptable Use, all in one place.
Read the legalsStill can't find what you need?
Drop the team a line at support@dropnpickup.com and we'll get back to you. For anything about an active job, use the Report an issue button on the job page. it routes straight to an admin.