Terms of Service

DropNPickUp (“DropNPickUp”, “we”, “us”) is a trading name of [Registered company name — e.g. DropNPickUp Ltd], a company registered in England and Wales (company number [Companies House registration number]), registered office [Registered office address, United Kingdom]. You can contact us at support@dropnpickup.com.

DropNPickUp operates an online marketplace that connects customers and businesses who need items delivered with independent, self-employed drivers who provide delivery services.

DropNPickUp is an intermediary. We are not a carrier, courier, or delivery company, and we do not ourselves transport goods. The delivery contract for any given job is between the customer and the driver. Our role is to provide the platform, calculate an estimated price, facilitate matching, process payment, and provide tracking and support tools.

You must be at least 18 years old and able to form a binding contract to use DropNPickUp. You are responsible for the accuracy of the information on your account and for keeping your login credentials secure. You must not share your account or impersonate anyone else.

Drivers must additionally satisfy our verification requirements, including identity, right-to-work, driving licence, insurance and vehicle documentation, before they can be matched to jobs.

When you post a job we generate an estimated price from the distance, item details and category you provide. Prices, distances and matching are recalculated on our servers; the figures shown before posting are estimates, not the final contract price until the job is confirmed and paid.

Payment is taken at the time you confirm a job, by card via our payment processor (Stripe) or, for eligible business accounts, from a pre-funded credit balance. You authorise us to take payment for jobs you confirm.

DropNPickUp does not charge subscription or membership fees to customers or drivers. We retain a percentage of each job’s price as a platform fee; the remainder is paid to the driver. The current driver payout percentage is configured in the platform and may change from time to time.

Drivers are independent contractors, not our employees. Each driver:

• is solely responsible for their own tax, National Insurance, and any self-employment obligations;
• must hold valid motor insurance appropriate for carrying goods for hire and reward, a valid driving licence, and a roadworthy, MOT’d vehicle;
• must carry out jobs they accept with reasonable skill and care, on time, and handle goods responsibly;
• must comply with all applicable road traffic, transport and safety law.

You agree to:

• provide accurate pickup and drop-off addresses, contact details and item descriptions;
• ensure items are lawful, properly packaged, and accurately described (see our Acceptable Use Policy);
• be available, or ensure someone is available, at the agreed pickup and drop-off times.

You may cancel a job at any time before a driver has collected the items. Before a driver is matched, cancellation is free and a full refund is issued automatically.

Once a driver has accepted your job, the driver has committed time and travel to it, so a cancellation fee applies and is paid to that driver as compensation. The remainder of what you paid is refunded. The fee is a small fixed amount when the pickup is still some way off, rising (to a share of the driver's payout) when the pickup is imminent. The current amounts are shown to you at the point of cancellation and are set out in your dashboard. Once items have been collected, a job can no longer be cancelled — see returns below.

Card-on-file.When you pay by card we securely store that card with our payment provider (Stripe) and you authorise us to charge it for delivery extras — for example a return when a delivery can't be completed, waiting time, or handling surcharges — as described in these Terms. We never see or store your full card number.

Refunds are made to the original payment method or your credit balance.

A delivery can fail through no fault of the driver — for example the recipient is out, refuses the items, or the address can't be accessed. If that happens, the driver keeps your items and we automatically arrange a return to the sender (a new leg back to your pickup address).

The return is chargeable. Its price is calculated the same way as any job and, under the card-on-file authority in section 8, is charged to your saved card. If no card is on file (for example you paid with business credit), we settle it from your credit where possible; otherwise it is recorded as an amount owed. While an amount for a return remains unpaid, you will be unable to post new jobs until it is settled. We will always show you the amount and the reason.

Recipient contact.If you give us a recipient's phone number, it is stored privately and used only to help complete the delivery. Drivers can contact the recipient through the app but are never shown the number. Provide a recipient's details only where you are entitled to share them.

You must not use DropNPickUp to send prohibited items or to engage in prohibited conduct. What is prohibited is set out in our Acceptable Use Policy, which forms part of these terms.

Responsibility for goods in transit rests with the driver carrying them and, where applicable, the driver’s goods-in-transit insurance. DropNPickUp does not itself insure goods unless we expressly state otherwise for a specific service. You should not send items of exceptional value without arranging appropriate cover.

As an intermediary, DropNPickUp is not liable for the acts or omissions of drivers or customers, for loss of or damage to goods, or for delays, except to the extent caused by our own breach of these terms or negligence.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under English law. Subject to that, our total liability to you in connection with the service is limited to the platform fees we received in respect of the relevant job.

We do not exclude or limit any rights you have as a consumer under the Consumer Rights Act 2015 or other applicable law.

We may suspend or close an account that breaches these terms, the Acceptable Use Policy, or applicable law, or where we reasonably suspect fraud or a risk to other users. You may close your account at any time by contacting us.

The DropNPickUp platform, brand, and content are owned by us or our licensors. You may use them only as needed to use the service.

We may update these terms from time to time. Material changes will be notified to you, and the “last updated” date above will change. Continued use after a change means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.

Questions about these terms? Email support@dropnpickup.com.