Acceptable Use Policy

You must not post, send, or carry any of the following through DropNPickUp:

• anything illegal to own, sell, or transport in the UK;
• controlled drugs, psychoactive substances, or drug paraphernalia;
• weapons, firearms, ammunition, explosives, or items designed to cause injury;
• hazardous, flammable, toxic, corrosive or radioactive materials, and items requiring specialist dangerous-goods handling;
• live animals;
• human remains, body parts, or biological/medical waste;
• counterfeit goods or items that infringe intellectual-property rights;
• stolen goods, or goods you do not have the right to send;
• tobacco, alcohol or age-restricted goods sent in a way that breaches age-verification law;
• cash, bullion, or items of exceptional value, unless an appropriate specialist service and insurance arrangement has been agreed in advance.

Perishable goods, fragile items, and large or heavy loads may only be sent where the chosen service and vehicle are suitable for them.

You must not:

• provide false, misleading, or incomplete information about yourself, a job, or an item;
• create accounts using someone else’s identity, or operate multiple accounts to evade limits or penalties;
• arrange or take payment off-platform to avoid platform fees, or otherwise circumvent the matching and payment system;
• manipulate ratings, reliability scores, the visibility/tier system, or reviews;
• harass, threaten, discriminate against, or abuse other users or our staff;
• attempt to access accounts, data, or systems you are not authorised to access, or probe, scan, or disrupt the platform;
• use the platform for fraud, money laundering, or any unlawful purpose.

Drivers must keep their licence, insurance and vehicle documentation valid and accurate, must not carry passengers or goods in a way that breaches their insurance, and must handle every customer’s goods with reasonable care.

Breaching this policy may lead to a job being cancelled, content being removed, reliability penalties, suspension, or permanent closure of your account. Serious breaches may be reported to the police or other authorities, and we may pursue any losses caused to us or other users.

If you believe someone is breaching this policy, use the Report an issue button on the relevant job, or email support@dropnpickup.com. See also our Terms of Service.