Merchant (Fulfilment) Agreement

DropNPickUp provides you a third-party logistics (3PL) service: we receive your stock into a partner warehouse, store it, pick and pack your orders, and arrange last-mile delivery to your customers, with a branded tracking page they can follow. This agreement sets out the terms specific to that service; the general Terms of Service (section 16) and Acceptable Use Policy also apply.

You remain responsible for the goods you send us and for the accuracy of what you upload — product details, dimensions, weight, value, handling requirements, and your customers’ delivery details. You confirm you are entitled to send us those goods and to share that data.

For the personal data of your customers that you upload so we can deliver their orders, you are the controller and we act as your processor, processing it on your instructions to fulfil the order. We may refuse, hold or return goods that are prohibited, hazardous, mis-declared or unsafe to store or handle.

Your goods are stored at our partner warehouses and handled by warehouse operators. We take reasonable care of stock in our custody. Our liability for loss of or damage to stored goods is limited as set out in the Terms of Service, and you should keep your own insurance for high-value stock.

Fulfilment is charged for storage (by volume and period), handling/fulfilment, and delivery, at the rates set out in your account or contract. Depending on your billing mode we either take charges from a pre-funded wallet when an order is dispatched, or, where we have agreed net monthly terms (which require an approved credit limit), invoice you monthly. Unpaid charges may pause new fulfilment until they are settled.

We can receive and process your customers’ returns, assess their condition, and restock or quarantine them according to your instructions. Either of us may end the fulfilment arrangement on reasonable notice; you remain liable for charges incurred and for arranging removal of your remaining stock.

Sign in to your merchant account to accept this agreement. It applies to organisations that store stock with DropNPickUp Logistics Ltd for fulfilment.